Returns
We want every piece of your Opulence Swimwear to feel like it was made just for you. If something isn’t perfect, we’re here to help.
Return Eligibility
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your swimwear must be unused, unworn and unwashed, with all original tags attached and the hygiene liner/seal fully intact. Returns cannot be accepted if the hygiene liner has been removed or if the item shows signs of wear. You’ll also need your order number or proof of purchase.
For hygiene reasons, we kindly ask that all swimwear bottoms are tried on over underwear.
To start a return, please contact us at info@byopulence.co. If your return is accepted, we’ll provide instructions on how and where to send your return. Items sent back to us without first requesting a return will not be accepted.
Unless the item is faulty, damaged or incorrect, customers are responsible for the cost of returning items.
We do not accept returns for:
- Jewellery
- Gift cards
- Sale items (unless faulty)
Once we receive and inspect your return, we’ll notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or card provider to process the refund.
If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at info@byopulence.co.
International Returns
- Items must be returned within 14 days of delivery
- Customers are responsible for return shipping and any applicable customs fees
- Refunds will be issued to your original payment method. If you would prefer store credit instead, please let us know when requesting your return.
- Any original shipping charges are non-refundable unless the item is faulty or we have made an error with your order.
European Union Customers
Customers in the European Union may have additional statutory rights under applicable consumer protection laws. Nothing in this policy affects those rights.
Exchanges
If you’d like to exchange an item for a different size or colour, please contact us at info@byopulence.co.
Once your original item has been returned, inspected and approved, we’ll arrange to send your replacement item, subject to availability.
Faulty Items
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged or if you have received the wrong item. We’ll assess the issue and work to resolve it as quickly as possible.
Need Help?
We’re here to make your Opulence experience seamless. For personalised assistance or any questions, email info@byopulence.co